The Craft Case
We make lovely things to raise money for good causes. It’s crafting with purpose — usually with a brew in hand and a bit of chat. When you buy from us, a portion of the proceeds supports local charities like Strathcarron Hospice and other Bo’ness community projects. Small acts, made with care, adding up to something that matters.
Who we supportWe donate a portion of every sale to local causes. Recent support has included Strathcarron Hospice and other Bo’ness community projects.We’re community-run, not a registered charity. Purchases fund materials, running costs, and donations - so we can keep making and keep giving.
Privacy Policy of The Craft Case
Last updated: 1st October 2025At The Craft Case, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we store it when you place an order or contact us through Facebook, Instagram, TikTok, email, in person, or any other way.1. Information we collectTo fulfil your order, we may need to collect certain details, such as:Your name
Contact information (email or phone)
Delivery address
Details of the item(s) you’re purchasing
Any additional information you provide for custom or personalised ordersWe do not store your payment details. Where required, payment processing is handled securely by your chosen payment service (e.g., PayPal, bank transfer).2. How we use your informationWe use your information to:Process and deliver your order
Respond to messages and enquiries
Maintain records for tax and accounting purposes (as required by UK law)We never sell, rent, or share your information for marketing purposes.3. Information sharingWe only share your information when necessary:Delivery providers (for example, Royal Mail) so they can deliver your order.
Payment services (for example, PayPal or your bank) if used.
Legal compliance (for example, HMRC), if required by law.
We do not share your information with any other third parties.4. Data retentionWe keep order and customer records for up to 7 years to meet UK tax and record-keeping requirements.
After that, information is securely deleted or anonymised.5. Your rightsUnder UK data protection law, you can:Request a copy of the personal information we hold about you
Ask us to correct or delete your information
Ask us to limit how we use it
Object to the way we use your information
Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled: www.ico.org.uk6. ContactIf you have questions about this policy or your information, please contact us:The Craft Case
Email: [email protected]Location: Bo’ness, Scotland, United Kingdom